Man and Van Office Removals Service Terms and Conditions
These Terms and Conditions apply to all office removal and man and van services provided within the United Kingdom. By booking or using our office removal services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm, or company booking the office removal service.
Company means the man and van office removals service provider.
Services means any office removal, transportation, packing, loading, unloading, or related services supplied by the Company.
Goods means any items, furniture, equipment, documents, or property moved or handled by the Company on behalf of the Client.
Premises means any property or location from which or to which the Services are provided.
2. Service Area
The Company provides man and van office removals services throughout the UK, including local, regional, and longer-distance moves between offices. Availability of Services may vary depending on location, access, and scheduling, and the Company reserves the right to decline requests that fall outside operational capabilities.
3. Booking Process
3.1 All bookings for office removal services must be made directly with the Company. Bookings may be made in advance for a specific date and time, subject to availability.
3.2 The Client must provide accurate and complete information at the time of booking, including the collection and delivery addresses, type of premises, number of floors, access restrictions, parking arrangements, approximate volume and nature of the Goods, and any special handling requirements.
3.3 The Company may request photographs, inventories, or additional details of the Goods and Premises to provide an accurate quotation and allocate appropriate resources.
3.4 Any quotation provided by the Company is based on the information supplied by the Client and is not binding if that information proves to be incomplete or inaccurate. The Company may adjust the quotation or final charges if the scope of work changes.
3.5 A booking is only confirmed once the Client has accepted the quotation, agreed to these Terms and Conditions, and, where required, paid any deposit requested by the Company.
4. Quotations and Pricing
4.1 Quotations are usually provided based on estimated time, distance, staffing levels, vehicle size, and any additional services requested, such as packing or dismantling of office furniture.
4.2 Unless otherwise stated, quotations do not include the cost of parking, congestion charges, tolls, ferry costs, storage, customs duties, or other third-party charges. These will be payable by the Client in addition to the quoted price.
4.3 Quotations are valid for a limited period as stated by the Company. If no period is specified, the quotation is valid for 30 days from the date issued, provided that the original moving date remains available.
4.4 The Company reserves the right to vary its charges in the event of changes to the booking, including but not limited to changes to access, volume of Goods, additional stops, waiting times, or services requested on the day of the move.
5. Payments and Deposits
5.1 The Company may require a non-refundable or partially refundable deposit at the time of booking. The amount and payment deadline will be confirmed to the Client.
5.2 Unless otherwise agreed in writing, payment of the balance is due before or on the day of the move, prior to unloading at the delivery address. The Company may withhold unloading until payment is received in full.
5.3 Payment must be made using a method accepted by the Company. The Client is responsible for ensuring that cleared funds are available by the due date.
5.4 For business Clients with approved credit accounts, payment terms will be as specified in the account agreement. If not specified, payment is due within 14 days of invoice date.
5.5 The Company reserves the right to charge interest on overdue amounts at the statutory rate applicable in the UK from time to time, as well as reasonable administration and recovery costs.
6. Cancellations and Changes
6.1 The Client may cancel or change a booking by giving notice to the Company. Cancellation or change fees may apply depending on the notice period provided.
6.2 If the Client cancels more than 7 days before the scheduled move, any deposit may be refunded or credited at the Company’s discretion, less reasonable administrative costs.
6.3 If the Client cancels within 7 days but more than 48 hours before the scheduled move, the Company may retain part or all of the deposit. Additional charges may be applied to cover lost bookings and preparation costs.
6.4 If the Client cancels within 48 hours of the scheduled move, the Company reserves the right to charge up to 100 percent of the quoted price.
6.5 Requests to change the date, time, or scope of the Services are subject to availability. The Company is under no obligation to accommodate changes, but will make reasonable efforts to reschedule where possible. Price adjustments may apply.
6.6 If the Company has to cancel or postpone the Services due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, road closures, staff illness, or emergencies, the Company will notify the Client as soon as practicable and offer an alternative date or refund of any prepayments. The Company will not be liable for any indirect loss arising from such cancellation.
7. Client Responsibilities
7.1 The Client must ensure that the Premises are accessible at the agreed time and that suitable parking or loading arrangements are in place. Any parking fees, fines, or penalties incurred due to inadequate arrangements may be charged to the Client.
7.2 The Client is responsible for securing any required permissions, permits, or building management approvals for access, loading bays, lifts, or use of common areas.
7.3 The Client must ensure that all Goods to be moved are properly packed, labelled, and ready for transport, unless packing services have been specifically requested and confirmed.
7.4 The Client must remove, disconnect, or arrange professional disconnection of any electrical, IT, or specialist equipment prior to the move, unless otherwise agreed. The Company does not accept responsibility for the disconnection or reconnection of such equipment unless this forms part of an agreed service.
7.5 The Client must not include in the Goods any items that are hazardous, illegal, perishable, or otherwise unsuitable for transport, including but not limited to explosives, flammable materials, gas cylinders, chemicals, or cash and high-value items not previously declared.
8. Company Responsibilities
8.1 The Company will provide the Services with reasonable care and skill, using appropriately trained staff and suitable vehicles for the nature and volume of the Goods.
8.2 The Company will take reasonable steps to protect the Premises and Goods during loading, transportation, and unloading, including the use of blankets, ties, and basic protective equipment where appropriate.
8.3 The Company will use reasonable endeavours to adhere to agreed timescales, but arrival and delivery times are estimates and may be affected by traffic, roadworks, weather, or other factors beyond the Company’s control.
9. Liability for Loss or Damage
9.1 The Company’s liability for loss of or damage to Goods is limited as set out in this clause and may be further limited by any applicable insurance terms.
9.2 The Company will not be liable for any loss or damage arising from faulty or inadequate packing carried out by the Client or third parties, or from the inherent nature of the Goods, including wear and tear, defects, or deterioration.
9.3 The Company will not be liable for damage to Goods or Premises caused by the movement of items where the Client has insisted on proceeding against the Company’s advice, including moving oversized items through restricted spaces.
9.4 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable market value of the damaged or lost item at the time of the incident or a commercially reasonable limit notified to the Client, whichever is lower.
9.5 The Company will not be liable for indirect or consequential loss, including loss of profit, loss of business, loss of data, or loss of use of premises, arising from delay, loss, or damage in connection with the Services.
9.6 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable, and in any event no later than 7 days after completion of the Services. The Client must provide evidence of the loss or damage and allow the Company a reasonable opportunity to inspect and investigate the claim.
9.7 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under UK law.
10. Excluded and Restricted Items
10.1 The Company will not transport the following items unless expressly agreed in writing: hazardous substances, illegal goods, live animals, cash, securities, precious metals, fine art, antiques of high value, or items requiring specialist transport or licences.
10.2 If such items are transported without the Company’s knowledge or consent, the Company shall have no liability for loss or damage and the Client shall indemnify the Company against any resulting claims, fines, or penalties.
11. Delays and Waiting Time
11.1 The Client must ensure that the Premises are accessible at the agreed times. If the Company’s staff are kept waiting due to delays caused by the Client, additional charges may be applied based on the Company’s standard hourly rates.
11.2 The Company is not liable for delays caused by events outside its reasonable control, including traffic congestion, accidents, road closures, extreme weather, or restrictions imposed by building management or authorities.
12. Waste, Disposal, and Environmental Regulations
12.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier unless specifically authorised, and will only remove waste or items for disposal as part of an agreed service.
12.2 The Client must clearly identify any items that are to be disposed of, recycled, or left behind, and must not include prohibited wastes or hazardous materials without prior written agreement.
12.3 Any waste removal, recycling, or disposal services may incur additional charges. The Company may use licensed third-party facilities or subcontractors to comply with UK waste regulations.
12.4 The Client remains responsible for ensuring that any confidential documents or data-bearing items are handled and disposed of in compliance with data protection requirements. The Company does not provide secure data destruction services unless expressly agreed.
13. Insurance
13.1 The Company maintains appropriate insurance cover for its legal liabilities in connection with the provision of Services. Details of cover and limits are available on request.
13.2 The Client is advised to obtain its own additional insurance for Goods, particularly for high-value equipment, documents, and specialist items where standard liability limits may be insufficient.
14. Subcontracting
14.1 The Company may use subcontractors or agents to perform all or part of the Services. The Company will remain responsible for the acts and omissions of such subcontractors when acting within the scope of the Services.
15. Complaints and Dispute Resolution
15.1 If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
15.2 The Company will make reasonable efforts to resolve complaints promptly and fairly. The Client must cooperate and provide any information or evidence reasonably requested.
16. Data Protection
16.1 The Company will collect and use personal data of the Client and relevant contacts for the purpose of arranging and providing the Services, administering accounts, and fulfilling legal obligations.
16.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse.
17. Termination
17.1 The Company may terminate the provision of Services immediately if the Client is in material breach of these Terms and Conditions, fails to make due payment, or engages in abusive, unsafe, or unlawful behaviour.
17.2 Termination will not affect any rights or obligations that have accrued prior to termination, including the Company’s right to payment for Services already provided or costs incurred.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the law of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. General Provisions
19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
19.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
19.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements or understandings, whether written or oral.
19.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.
